FAQ's
Shipping & Order
How much is the shipping cost?
We offer free shipping and handling for all products in our store.
How can I change or cancel my order?
Our products normally ship within 1-5 business days after an order has been placed. We accept changes and cancellations on orders that have not yet shipped or if the items are on backorder.
To change or cancel your order, contact our Customer Service via email.
How can I check my order status?
After placing order, you will receive a confirmation email. The "Order Confirmation" email confirms that we have received your order and includes the order number and product information.
After the order has shipped, you will receive the "Shipment Confirmation" email and includes the tracking information. The arrival time of your items depends on the shipping method and shipping location.
You can also enter your tracking number here to trace your package.
How long does the shipment time?
It depends on your location, normally the average shipment time is 15 Days - 30 Days.
Where are the products from?
Our products are produced in China, but we make sure the quality is good before we sell it and we also use it.
Refunds and Exchange
What's your refund policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@nwnhnowhere.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What's your exchange policy?
If you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos of the damage (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date or we may work with you to find a suitable replacement